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Terms & Conditions

Our Contact details
We want you to be happy every time you shop with us. Occasionally though, we know you may wish to contact us regarding your purchase.

Allen & Page Ltd
Norfolk Mill
Shipdham
Thetford
Norfolk
IP25 7SD

Phone: 01362 822900 Fax: 01362 822910
Email: websales@allenandpage.co.uk

Allen & Page Company Registration No. – 318101

V.A.T. Reg. No: 104 7339 88

Payment
We accept Paypal & the following Credit / Debit Cards: Visa, Mastercard, AMEX, Maestro, Switch, Solo, Visa Delta & Visa Electron.

When you receive confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Acceptance of your order is indicated, and therefore a contract between us only exists when we have sent you an invoice. This term has been included to protect us in the case that a mistake has been made in our pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you to ensure that the price is acceptable to you before processing the order.


Notification of Shortages on a Delivery
Any shortages or discrepancies must be reported within 24 hours of delivery.


Deliveries

The total delivery charge for your specific order is shown when you proceed to the checkout page.

IF YOU WANT TO PLACE AN ORDERTO BE DELIVERED OUTSIDE THE MAINLAND OF GREAT BRITAIN, THE DELIVERY COST WILL VARY FROM NORMAL SO PLEASE CHECK THE PRICES BEFORE ORDERING (THIS INCLUDES* THE HIGHLANDS, ISLE OF WIGHT, ISLE OF MAN, ISLE OF MULL AND NORTHERN IRELAND)

* AB31 - 38, AB41 - 45, AB51 - 56.
* FK19 - 20
* HS1 - 9
* IV1 - 32, IV36, IV40 - 49, IV51 - 56
* KA27 - 28
* KW1 - 17
* PA20 - 49, PA60 - 78, PA80 - 88
* PH1, PH5 - 10, PH15 - 26, PH30 - 44
* ZE1 - 3

Your order will be delivered to you via Business Post.


Delivery Schedule

Allen & Page Ltd pride ourselves on our delivery service and orders placed by midnight will be despatched at 8:30am the next working day.

If you are not likely to be at home on the delivery day please complete the optional section at the payment stage to give additional delivery information e.g. "Leave package in garden shed," "Leave package with neighbour at No.62," etc.


All orders to GB mainland areas should be delivered within 1-3 working days from date of despatch.


Please Note: Deliveries are made Monday to Friday, excluding Bank Holidays.

Back Orders
If your item is not in stock, we will back order it for you. You will be emailed with the option to cancel if you would rather not wait.

Tax Charges
20% VAT is added to delivery costs only, all other items are VAT free.

Defective Items
Please contact us if you find our product to be defective.

Returns & Refunds
Due to Bio-security measures and to protect the quality of your feeds, we are unable to accept any returns to the mill. In the case of damaged or defective goods or if your order is not correct then please contact our Web Services Team on 01362 822900. Any shortages or discrepancies must be reported within 24 hours of delivery. 


Cancellations
We endeavour to process all orders within 1 working day, if you wish to cancel your order, then please contact the Web Services Team on 01362 822900 and we will do our best to cancel the order. However if your order has already been processed then we are unable to cancel your order and you will be charged the full amount + delivery.

For your future protection in case of Avian Flu outbreaks or other diseases our Bio Security code means we are unable to accept products returned to our feed mill.

Privacy Policy
Allen & Page Ltd do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Use of cookies on our website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used.

We use the following cookies on our website:

· A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.

· A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.

· A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies.

If you do not wish to allow this use of cookies, you may be able to change the settings on your browser to disable them. There is more information to help you on this link: www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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Our Contact Details

Payment

Notification of Shortages on Delivery

Delivery Charges

Delivery Schedule

Back Orders

Defective Items

Returns and Refunds

Cancellations

Privacy Policy

Cookies Policy

Allen & Page Horse Feeds, Norfolk Mill, Shipdham, Thetford, Norfolk IP25 7SD
Tel: +44 (0)1362 822900 Email: helpline@allenandpage.co.uk